Voice Automation Audit & Consulting
A practical, measurable path to Voice AI adoption. We start from your real call flows, launch one high-impact pilot, then scale what works.
Orientation: Italy SMB and Enterprise teams. Remote-first delivery.
What this is (and is not)
A structured assessment of your call operations, with a blueprint and clear KPI plan.
A pilot that goes live (not a slide deck), integrated with the tools you already use.
Not a generic chatbot or a one-size-fits-all phone menu.
Implementation Credit: if you activate a yearly Vocally subscription after the Audit, we can convert part of the Audit fee into credit for onboarding and configuration.
The Vocally Blueprint
Three steps designed for real operations: discover, ship, improve. Each step produces concrete deliverables you can use immediately.
Voice Automation Audit
We analyze your current call flows to find the best automation opportunities.
- • Discover your true potential in 5-10 days
- • Get a blueprint for success (ROI, KPIs, costs)
- • Identify what NOT to automate (risk and escalation)
High-impact Pilot
We build and launch one high-value workflow, integrated with your tools.
- • Go live with one key workflow in 2-4 weeks
- • Integrate with your calendar, booking system, or CRM
- • Measure real-world results against clear KPIs
Optimize & Scale
We continuously review conversation data to improve performance and expand capabilities.
- • Turn analytics into action (quality, conversion, demand)
- • Achieve ongoing value: less staff burden, more revenue, better insights
- • Expand workflows, languages, or locations with confidence
Audit deliverables (what you receive)
You leave with a clear plan, not a vague idea. Everything is tailored to your operational reality.
- 1 Call flow map (as-is) + bottlenecks and failure points
- 2 Automation opportunity list (ranked by impact and feasibility)
- 3 What must stay human: risk policy, escalation rules, compliance notes
- 4 KPI plan: how success is measured (and how data is collected)
- 5 Pilot scope + estimate (timeline, integrations, constraints)
Typical pilot workflows
Bookings
Availability checks, confirmations, changes, cancellations.
After-hours
Capture requests and route them with a clean recap.
Lead capture
Qualify callers and send structured info to your team.
FAQ + policies
Answer repeat questions from your real content (RAG).
FAQ: Voice Automation Audit & Consulting
Clear answers for managers evaluating AI voice automation.
What do you deliver in the Audit?
A Blueprint: call-flow map, automation shortlist, risks and 'do-not-automate' list, KPI targets, estimated ROI, and an implementation plan.
How long does the Audit take?
Typically 5-10 business days depending on complexity and data availability.
What is a High-impact Pilot?
A 2-4 week launch of one key workflow (e.g., bookings or after-hours lead capture) integrated with your calendar/CRM.
Do I need to change my phone number?
No. We can route calls from your existing number and progressively automate specific call types.
What should NOT be automated?
High-risk, sensitive, or ambiguous requests (e.g., disputes, medical emergencies, complex exceptions). We define safe escalation rules.
How do you measure results?
With KPIs such as answered-call rate, booking completion, time-to-confirmation, drop-offs, and customer intent trends.
Is this compliant with GDPR?
We design consent, retention, and security controls to match your use case. Vocally uses encrypted data and EU-first practices.
What happens after the Pilot?
We optimize prompts and routing, then scale to more workflows, languages, locations, or integrations based on proven results.
Ready to evaluate Voice AI for your operations?
Send us your context and we will propose the fastest pilot with the highest operational impact.