Everything you need to know about Vocally
Vocally is an AI voice receptionist platform for hospitality and booking-driven service businesses.
It answers phone calls 24/7, holds a natural conversation, checks real-time availability, and confirms reservations or appointments automatically. Vocally can also handle changes, cancellations, FAQs, and follow-ups, with confirmations sent by SMS or email.
Key capabilities: Phone answering and natural conversations, real-time booking and availability checks, multi-language conversations in your enabled languages, escalation to staff, callback scheduling, and detailed call logs, voice analytics and business insights from every conversation.
Vocally is ideal for any business that manages appointments, reservations, or customer calls. This includes restaurants, hotels, B&Bs, wellness centers, spas, salons, medical and dental practices, consulting offices, and field service businesses.
Traditional IVR systems use rigid menus like 'Press 1 for sales, press 2 for support.' Vocally understands natural conversation. It handles interruptions and corrections, remembers context throughout the call, switches topics naturally, and speaks multiple languages automatically. It sounds and acts like a real person, not a robot.
Setup takes about 5 minutes: 1) Create your account at vocally.me, 2) Choose your business type (restaurant, hotel, salon, etc.), 3) Configure your profile with business information, services, and hours, 4) Optionally upload documents like menus or service lists, 5) Connect your phone via call forwarding, 6) Test and go live. No hardware or software installation needed.
No. Vocally is 100% cloud-based and works entirely online. You can connect it to your existing business phone number using call forwarding (a standard phone feature). No physical equipment or software installation required.
Yes. You can personalize your assistant's content including brand vocabulary, greeting messages, service descriptions, and special policies. You can also configure primary and additional languages based on your subscription tier. Your assistant adapts to match your brand voice through prompt customization.
Every account includes testing capabilities: 1) Test calls - Call your VAPI number and interact with the assistant, 2) Dashboard preview - View all conversations and analytics in real-time, 3) Trial period - New BASIC accounts get 14-day trial access. You can test as much as needed before going live with customers.
Vocally currently supports English (US, UK, International), Italian (Italy), and Spanish (Spain, Latin America). Assistants can automatically detect which language customers speak and respond accordingly.
Yes, based on your subscription tier: BASIC includes 1 language, PRO includes 2 languages, PREMIUM includes 3 languages (all supported), and CUSTOM includes all languages plus custom language support. Assistants automatically detect customer language and can switch between languages mid-conversation while maintaining context.
Yes. Vocally uses VAPI's advanced natural speech technology for realistic, expressive, and adaptive voice communication. It understands interruptions, handles corrections, processes informal phrasing, adapts to accents and speech patterns, and uses natural pauses and intonation. Customers often don't realize they're speaking with an AI assistant.
Yes. Vocally handles full booking workflows: checking availability instantly, confirming bookings with customers, sending SMS confirmations (PRO+ tiers), handling special requests and notes, and processing changes and cancellations. It supports restaurant table bookings, hotel room reservations, and appointment scheduling for services. All confirmed bookings appear in your dashboard immediately.
Yes. Vocally offers two options: 1) Built-In Booking System - Use Vocally's integrated booking management with no external system needed, included with all tiers. 2) API Integration (CUSTOM tier) - Connect to your existing booking system with webhook-based real-time updates, supporting major platforms like Calendly and custom systems. Most small businesses use the built-in system while enterprises typically integrate with existing infrastructure.
Yes. The assistant listens to customer requests (dietary restrictions, accessibility needs, preferences), records notes on the booking, confirms special requests with the customer, and displays notes prominently in your dashboard. Examples include: 'We need a table near the window', 'My wife has a gluten allergy', 'Can we bring our dog?', 'We'll need a crib in the room'.
Yes. Analytics capabilities vary by tier: BASIC includes essential metrics (call volume, duration, basic CSV export). PRO adds voice analytics (sentiment analysis, conversation flow tracking, call outcome classification, emotion detection). PREMIUM adds business intelligence (KPI extraction, multi-language analytics, advanced insights on why customers call). CUSTOM includes all features plus custom reporting and API access to raw data.
Vocally offers four main tiers: BASIC at €39/month (100 minutes included), PRO at €108/month (350 minutes included), PREMIUM at €230/month (900 minutes included), and CUSTOM starting at €200/month (1,200 minutes included). Yearly plans include a 20% discount. All prices are in EUR.
Minutes are counted based on actual call duration with customer-favorable rounding. Calls under 60 seconds = 0 minutes, calls 60-119 seconds = 1 minute, and so on. We always round DOWN to your benefit - a 59-second call costs nothing, a 119-second call counts as 1 minute, not 2.
Overages are charged at your tier's per-minute rate: BASIC €0.34/minute, PRO €0.29/minute, PREMIUM €0.27/minute, CUSTOM €0.25/minute. Overages are billed at the end of each billing cycle after your included minutes are fully consumed.
Yes. You can upgrade or downgrade from your account dashboard. Upgrades take effect from the start of your next billing cycle. Downgrades are scheduled to take effect on your next billing cycle - you continue on your current plan until renewal. Contact support@vocally.me for urgent upgrade requests.
We accept credit cards (Visa, Mastercard, Amex, Discover), debit cards, European bank payments (SEPA), and Apple Pay/Google Pay where available through Stripe. All charges are in EUR. Enterprise billing options (wire transfer, purchase orders) are available for CUSTOM tier.
No. Pricing is transparent. You pay your monthly/yearly subscription fee, overage charges if you exceed included minutes, and language add-ons if purchased. There are no setup fees (except CUSTOM enterprise), no cancellation fees, no data export fees, and no support fees. Your usage dashboard shows exactly what you'll be charged.
Yes. Vocally strictly follows GDPR guidelines with all voice data and customer information encrypted, secure European data hosting, privacy by design architecture, and regular security audits. You have the right to access, delete, export, and port your data. Audit trails, consent management, and data retention policies are in place.
Data is hosted on secure European servers (Neon PostgreSQL) with end-to-end encryption in transit and at rest, automated encrypted backups, geographic redundancy, and SOC 2 compliance. Database is in European data centers, voice processing uses VAPI infrastructure, and backups are encrypted on Google Drive.
Yes. You have full control over your data. Contact support@vocally.me with your deletion request specifying tenant ID, date range, and data types to delete. Deletion is processed within 48 hours. For full account data deletion, contact privacy@vocally.me. Call recordings, transcripts, analytics, reports, and customer data can all be deleted. Billing records are retained for legal requirements.
Yes. Security measures include TLS/SSL for all transmissions, AES-256 encryption at rest, encrypted backups, role-based permissions, secure session management, and audit logging for PREMIUM/CUSTOM tiers. We are GDPR compliant with regular security audits, vulnerability scanning, and incident response procedures in place.
Yes. Vocally is a production-grade platform with 99.9% uptime guarantee, currently running live with real businesses, monitored 24/7 with redundant infrastructure. Performance includes sub-second response times, handling unlimited simultaneous calls, and automatic scaling with demand. Your assistant keeps working even during power outages or internet failures since it's cloud-based.