Custom voice AI solutions
Deploy specialized AI voice assistants across departments with unified routing, shared knowledge, and complete visibility into every customer interaction.
Enterprise-grade capabilities
Every custom solution is built on Vocally's proven multi-assistant platform, designed for businesses that need more than basic call handling.
Guided conversation flows qualify caller intent and route to the right department or person automatically.
AI answers detailed questions from your documents, policies, product catalogs, and FAQs with accurate, contextual responses.
Route calls and messages to specific teams or named individuals with structured data collection and email automation.
Send instant confirmations via SMS and schedule callbacks when immediate assistance isn't available.
Connect to your CRM, booking system, or any platform via webhooks and REST APIs for real-time data sync.
Track outcomes, trends, and sentiment across all assistants with per-department reporting and insights.
Multi-service wellness resort
Intelligent guest services across spa, fitness, dining, and accommodation
The challenge
Large wellness resorts juggle multiple service categories—spa treatments, fitness classes, restaurant reservations, and room bookings—each with different scheduling rules, staff availability, and guest requirements. Traditional phone systems create bottlenecks during peak hours.
How Vocally solves it
Deploy a multi-assistant system where each department has its own specialized AI, all connected through intelligent routing. Guests describe what they need, and the system qualifies their request before routing to the appropriate service—or handles it directly.
Key capabilities
- ✓ Intelligent triage across spa, fitness, dining, and accommodation
- ✓ Treatment knowledge base with therapist specializations
- ✓ Multi-service package booking (spa + dining + fitness)
- ✓ Real-time availability checking with calendar sync
- ✓ Guest preference memory (allergies, favorites, past visits)
- ✓ SMS confirmations with appointment details and preparation instructions
Example flow
"I'd like to book a massage for this weekend, and maybe dinner afterwards." → AI identifies multi-service request → Checks spa and restaurant availability → Suggests optimal timing → Books both with single confirmation → Sends SMS with all details.
E-commerce & retail
Scale customer service without scaling headcount
The challenge
E-commerce businesses face a constant stream of customer inquiries—product questions, order status, returns, technical issues—that overwhelm small support teams. Different inquiry types require different expertise, but customers hate being transferred repeatedly.
How Vocally solves it
A multi-department AI system handles initial triage, answers product questions from your catalog knowledge base, collects order details for status inquiries, and routes complex issues to the right specialist—commercial, support, or technical—with full context.
Key capabilities
- ✓ Guided triage: commercial, orders, support, technical, billing
- ✓ Product qualification flow (specifications, compatibility, requirements)
- ✓ Knowledge base answers for product specs, pricing, policies
- ✓ Named salesperson routing with email and CC automation
- ✓ Order inquiry handling with structured data collection
- ✓ SMS confirmations and callback scheduling
Example flow
"I'm interested in buying a pool, but I'm not sure what size will fit my garden." → AI qualifies: Do you have a concrete base? What space is available? → Provides guidance from knowledge base → Collects contact info → Routes to commercial team with full context.
Automotive service center
Never miss a service booking or repair inquiry
The challenge
Auto repair shops and service centers receive constant calls while technicians and advisors are busy with vehicles. Studies show independent shops lose significant revenue annually from unanswered calls—many during peak morning hours when staff are overwhelmed.
How Vocally solves it
An AI receptionist answers every call instantly, qualifies the service need, provides estimates for common services, schedules appointments based on technician availability, and routes urgent requests (breakdowns, emergencies) to on-call staff with full context.
Key capabilities
- ✓ Service type triage: maintenance, repair, diagnostics, emergencies
- ✓ Vehicle information collection (make, model, year, mileage)
- ✓ Knowledge base for service pricing, duration estimates, common issues
- ✓ Appointment scheduling with technician/bay availability
- ✓ Emergency routing with immediate SMS alerts to on-call staff
- ✓ SMS confirmations with appointment reminders
Example flow
"My car is making a grinding noise when I brake." → AI: "That could indicate brake pad wear. What's your vehicle make and model?" → Collects details → Checks availability → Books diagnostic appointment → Sends SMS with details and what to expect.
Professional services studio
Intelligent call handling for accountants, lawyers, architects, and consultants
The challenge
Professional studios—commercialisti, avvocati, architetti, notai, consulenti—face constant interruptions from client calls while trying to focus on billable work. Calls range from simple document requests to urgent deadlines. Missing an important call can mean losing a client; answering every call destroys productivity.
How Vocally solves it
An AI receptionist screens and triages every call by urgency and type—new client inquiries, existing client matters, document requests, appointment scheduling—routing each appropriately while collecting structured information. Professionals stay focused while every caller feels heard.
Key capabilities
- ✓ Caller triage: new client, existing client, supplier, institutional
- ✓ Urgency classification (deadline-driven, routine, informational)
- ✓ Appointment scheduling with professional's calendar sync
- ✓ Knowledge base for services offered, fees, required documents
- ✓ New client intake with matter type and initial details
- ✓ Callback scheduling for consultations and case reviews
Example flow
"I need to speak with someone about setting up a new SRL." → AI identifies: new client, company formation → "Are you looking to incorporate soon, or exploring options?" → Collects timeline, partners, contact details → Routes to appropriate professional with full brief → Sends SMS confirmation.
Real estate agency
Capture every lead and book more property viewings
The challenge
Real estate agents are constantly on the move—at showings, closings, or client meetings—making it nearly impossible to answer every call. Yet buyers expect instant responses, and the first agent to call back often wins the client. Leads from listings, ads, and referrals require quick qualification.
How Vocally solves it
An AI assistant answers immediately, qualifies buyer or seller intent, captures budget and preferences, schedules viewings based on agent availability, and provides listing information—ensuring no lead goes cold while agents focus on closing deals.
Key capabilities
- ✓ Lead qualification: buyer, seller, renter, or investor
- ✓ Budget, timeline, and location preference collection
- ✓ Property viewing scheduling with agent calendar sync
- ✓ Listing information from knowledge base (price, features, availability)
- ✓ Agent routing based on specialty or territory
- ✓ After-hours lead capture with next-day callback scheduling
Example flow
"I saw your listing for the apartment on Via Roma. Is it still available?" → AI confirms availability from knowledge base → "Are you looking to buy or rent? What's your timeline?" → Qualifies lead → Schedules viewing → Sends SMS with address and agent contact.
Ready to build your custom solution?
Every business is different. Let's discuss your specific workflows, departments, and integration needs—and design a voice AI system that fits.