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AI Analytics and Insights

Every call to your
answered by our intelligent voice agents

Transform Your Customer Service with AI-Powered Multi-Assistant Solutions

One platform, multiple expert assistants — each specialized for what your customers need

Vocally answers calls, manages bookings, and turns every conversation into insight — helping your business serve better and grow faster.

24/7 Availability

Never miss a call or booking opportunity

Smart Learning

AI that improves with every interaction

Actionable Insights

Turn conversations into business intelligence

What is Vocally?

Vocally is an AI voice platform for hospitality and service businesses that run on bookings, appointments, or customer inquiries.

It answers calls 24/7, holds natural conversations, and completes tasks in real time: availability checks, reservations or appointments, changes, cancellations, and confirmations.

Vocally also powers front desk and customer service workflows, not just bookings. It can route calls by intent, answer detailed questions from your knowledge base, collect structured information, schedule callbacks, and hand off to staff with full context.

Key capabilities:

  • Real-time bookings and operational workflows (tables, rooms, services, staff calendars)
  • Customer service answers from your business knowledge (policies, services, pricing, FAQs)
  • Multi-department routing, escalation, and callback scheduling
  • Multi-language conversations based on your enabled languages and plan
  • Analytics and insights from every conversation (outcomes, trends, sentiment)

Key Facts

  • Languages: UI: English, Italian, Spanish. Voice: 29+ languages available (plan dependent).
  • Voice Providers: Multi-provider voice stack: VAPI + ElevenLabs + OpenAI Realtime
  • Booking Types: Reservations, appointments, and service requests
  • Uptime: Designed for 99.9% uptime (multi-provider redundancy)
  • Compliance: GDPR-compliant, encrypted data, EU hosting
  • Setup Time: Go live in under 1 hour (most businesses)

Setup time depends on business complexity, integrations and local number availability.

Built For

Restaurants & Cafes
Hotels & B&Bs
Wellness & Spas
Salons & Beauty
Medical & Dental
Consulting Offices
Studios & Creative Spaces
Field Services

Custom and Enterprise Solutions

For businesses that need more than a single assistant: deploy specialized AI assistants across departments with unified routing, shared knowledge, and complete visibility.

Multi-department assistants

Create specialized assistants for Sales, Support, Billing, Shipping, After-hours, or Reception and route callers by intent.

  • Intent-based routing and escalation
  • Human handoff with full context
  • Callback scheduling and follow-ups

Custom workflows and integrations

Match your real processes: custom intake, case creation, triage, order questions, policies, and multi-step procedures.

  • Custom booking logic and business rules
  • Knowledge base answers (documents, FAQs, policies)
  • Integrations via API, webhooks, and existing systems

Visibility, governance, and analytics

Get a unified view of every interaction across assistants: outcomes, trends, sentiment, and operational bottlenecks.

  • Per-department reporting and search
  • Configurable policies and escalation rules
  • Compliance-ready data handling (GDPR-focused)

Start fast with templates

Launch a proven assistant for your industry with ready-made workflows and best-practice prompts.

  • Bookings, FAQs, and basic routing
  • Operational logic for tables, rooms, and appointments
  • Go live quickly, then expand

Scale with custom solutions

Build a multi-assistant system across departments with custom workflows, integrations, and shared intelligence.

  • Department assistants (sales, support, billing, logistics)
  • Custom routing, case creation, and business rules
  • Unified analytics across assistants and locations

Need a custom front desk or multi-department customer service assistant?

Talk to us Request a demo

Business Templates

From hospitality to healthcare, Vocally adapts to your business needs

Restaurants & Food Service

Table reservations with authentic warmth

Perfect for restaurants, cafes, bistros, pizzerias, trattorias, and catering services.

Try a demo
What Vocally handles

How Vocally Works

Vocally makes every customer interaction seamless — answering calls, holding smart conversations, and securing bookings, all without human effort.

1

Customer Calls

Vocally answers instantly, 24/7 in any language

2

AI Conversation

Natural, intelligent dialog that understands customer needs

3

Smart Booking

Checks availability, confirms time slots, handles changes

4

Instant Confirmation

Customer gets recap, you see it in your dashboard instantly

Vocally picks up every call instantly — 24/7 — in your customer's language. No waiting, no missed opportunities.

Our AI receptionist holds a natural, human-like conversation that understands customer needs, answers questions, and gathers details.

Vocally checks your real-time availability, confirms the right time slot, and even manages changes or cancellations automatically.

Customers receive a clear recap by voice or message, while you see the booking details instantly in your dashboard.

Vocally Core Benefits

A modern AI reception platform built for real-world businesses. From natural conversations to advanced analytics, every feature is designed to make communication effortless, intelligent, and secure.

24/7 Voice Assistant

24/7 Voice AI Assistant

  • • Never miss a call or booking opportunity
  • • Handles natural conversations, not phone menus
  • • Instant confirmations with zero wait time
Multilingual Support

Multilingual by Design

  • • English, Italian, Spanish (more coming soon)
  • • Automatic language detection and switching
  • • Native responses, not translated speech
Smart Booking

Smart Booking Automation

  • • Real-time availability with conflict checks
  • • Supports hourly and daily booking models
  • • Customizable rules for your business needs
Knowledge Base

Knowledge Base Integration

  • • Upload menus, services, policies instantly
  • • AI learns from your actual business content
  • • Accurate answers powered by RAG technology
Voice Analytics

Voice Analytics & Insights

  • • Every call transformed into actionable data
  • • Track trends, preferences, and peak times
  • • Identify top-requested services automatically
Multi-Assistant Architecture

Multi-Assistant Architecture

  • • Separate assistants for booking, support, sales
  • • Each with unique tone and content scope
  • • Centralized dashboard for unified management
Enterprise Security

Enterprise-Grade Security

  • • GDPR compliant with encrypted data
  • • 99.9% uptime guarantee
  • • Automatic backups for business continuity
Scalable Growth

Flexible & Scalable

  • • From single location to multi-branch networks
  • • Handles one call or hundreds simultaneously
  • • Grows seamlessly with your business
Seamless Integrations

Seamless Integrations

  • • Use your existing phone number
  • • Connect calendars and booking systems
  • • API-ready for advanced customization
New Voice Automation Audit

A clear path from call chaos to measurable automation

Not sure where to start with Voice AI? We analyze your real call flows, pick one high-impact workflow, and ship a pilot you can measure.

  • ✓ Map your current call flows and bottlenecks
  • ✓ Identify what to automate - and what must stay human
  • ✓ Launch one pilot workflow in 2-4 weeks, with KPIs
See the Audit Blueprint See Demo

The 3-step delivery

1

Voice Automation Audit (5-10 days)

Call flow map, automation opportunities, risks, KPIs, and an implementation plan.

2

High-impact Pilot (2-4 weeks)

Go live with one key workflow (bookings, after-hours, lead capture) and track results.

3

Optimize & Scale (ongoing)

Improve performance, add workflows, languages, and locations - based on proven data.

If you choose a yearly Vocally subscription after the Audit, we can convert part of the Audit fee into an implementation credit.

Our Plans

Find the right Vocally plan for your business needs

Basic — Automated Receptionist

Never Miss a Call

Start simple with Vocally's automated receptionist. Your assistant answers calls, books reservations, and keeps your business running smoothly without missed opportunities. Perfect for small teams, Basic covers the essentials with 100 minutes per month.

Pro — Intelligent Receptionist

Smarter Bookings, More Insights

Go beyond automation with the Intelligent Receptionist. Pro gives you a smarter assistant that adapts to your brand voice, supports an extra language, and unlocks Voice Analytics. Track drop-offs, booking conversions, and popular services to understand how customers interact with your business. With 350 minutes included, Pro is ideal for growing businesses that want to optimize operations — not just handle calls.

Premium — Premium Agent

Scale with Confidence

Designed for busy businesses and multi-location operations, Premium transforms your assistant into a true Premium Agent. Manage multiple locations, serve customers in multiple languages, and access full Voice Analytics with customer behavior patterns and demand insights. With 900 minutes included and priority support, Premium gives you the intelligence and reliability to grow without adding staff.

Vocally Plans & Pricing

Feature Basic Pro Premium
Monthly Minutes 100 350 900
Languages Included 1 1 (+1 add-on €30/mo) 2 (+1 add-on €25/mo)
Reservations Handling
✓ Modular prompt features
✓ Modular prompt features
✓ Modular prompt features
Call Logs —
✓ Transcripts and analytics
✓ Transcripts and analytics
Voice Analytics
✓ Analytics Lite
Overview dashboard with call volume, success rates, and basic metrics
✓ Pro Analytics
✓ Pro Analytics
• Drop-Off Detection — ✓ ✓
• Conversion Rate — ✓ ✓
• Demand Breakdown — ✓ ✓
• Caller Intents / Reasons — ✓ ✓
• Sentiment Analysis — — upcoming
• Customer Behavior Clustering — — upcoming
• Location Comparisons — — upcoming
• Forecasting & Alerts — — upcoming
Support Standard Priority Priority
Overage Rate €0.34/min €0.29/min €0.27/min

See Vocally in Action

Try a live demo and experience how Vocally handles calls just like a real receptionist.

Trusted Technology

Vocally is built on enterprise-grade infrastructure you can trust.

Vocally
GDPR
Uptime
SQL Security
Backups
RAG