# Vocally - AI Voice Platform for Hospitality & Service Businesses

> Vocally is an AI-powered voice reception and booking platform designed for European hospitality and service businesses. We provide 24/7 automated phone answering, booking management, and conversation intelligence in Italian, English, and Spanish.

## Company

Vocally is developed by Mandally Technologies S.R.L.S., an Italian company registered in Montone (PG), Italy. VAT: IT04013710548.

## Product Overview

Vocally replaces traditional phone reception with AI voice agents that:
- Answer calls 24/7 in natural-sounding Italian, English, or Spanish
- Handle reservations, bookings, and customer inquiries
- Route calls to specialized department assistants
- Transfer to human staff when needed
- Extract actionable business insights from every conversation

## Target Industries

- Restaurants and pizzerias
- Hotels and B&Bs
- Wellness centers and spas
- Professional services
- E-commerce customer support

## Key Capabilities

### Voice AI Features
- Multi-language support: Italian (native-level), English, Spanish
- Real-time availability checking
- Knowledge base integration (RAG)
- Intent routing to specialized assistants
- Human handoff when requested or needed
- Call transcription and analytics

### Multi-Assistant Architecture
Vocally supports deploying multiple specialized AI assistants:
- Reception/triage assistant for initial routing
- Sales assistant for product inquiries
- Support assistant for existing customer issues
- Booking assistant for reservations
- Department-specific assistants (e.g., shipping, billing)

### Business Intelligence
- Call volume analytics
- Sentiment analysis
- FAQ extraction
- Booking conversion tracking
- Custom reporting

## Pricing (EUR)

| Plan | Monthly Price | Included Minutes | Overage Rate |
|------|---------------|------------------|--------------|
| Basic | €44 | 100 | €0.34/min |
| Pro | €128 | 350 | €0.29/min |
| Premium | €270 | 900 | €0.27/min |

All plans include:
- 24/7 AI voice reception
- Booking management
- Basic analytics
- Email notifications

14-day free trial available.

## Compliance

- GDPR-compliant
- EU data residency
- Italian privacy law (D.Lgs. 196/2003) compliant
- Transparent data handling policies

## Competitive Positioning

Vocally differentiates from US-based competitors (Slang AI, Loman AI, etc.) through:
- Native-quality European language support
- GDPR compliance with EU data residency
- Transparent, SME-friendly pricing
- Multi-vertical flexibility (not restaurant-only)
- Multi-assistant architecture for complex businesses

## Key Pages

- Homepage: https://vocally.me/
- Features: https://vocally.me/features.html
- Demo: https://vocally.me/demo.html
- FAQ: https://vocally.me/faq.html
- Pricing: https://vocally.me/getting-started.html
- Sign Up: https://vocally.me/signup.html
- Comparisons: https://vocally.me/compare/

## Contact

- Sales: sales@vocally.me
- Support: support@vocally.me
- Website: https://vocally.me

## Technical Integration

Vocally integrates with:
- Calendar systems (Google Calendar, Calendly)
- CRM platforms via webhooks
- Custom APIs for POS and booking systems
- SMS notifications (Twilio)

## Languages Available

- Italian (native-level voice quality)
- English (native-level voice quality)
- Spanish (native-level voice quality)

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Last updated: March 2026